Return & Exchange Policy

As our made-to-order and customized pieces are specially prepared according to each customer's order, they are not eligible for return, exchange, or refund once the order has been confirmed.

This includes:

• Made-to-order outfits
• Customized measurements or sizing
• Customized colors, lengths, or design details
• Any item altered specifically at the customer's request

Once production has started, an order cannot be cancelled or modified.

Ready-to-wear items may be eligible for an exchange in case of a size issue, subject to stock availability. To request an exchange, please contact us within 48 hours of receiving your order.

The item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags attached
• Be free from perfume, makeup, stains, damage, or alterations
• Be returned in its original packaging

Customers are responsible for return shipping/courier charges for size exchanges.

Every order is carefully inspected before dispatch. However, if you receive an incorrect item or an item with a manufacturing defect, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos and an unedited unboxing video showing the issue.

Once reviewed and approved by our team, we will arrange an appropriate solution, which may include repair, replacement, exchange, or refund depending on the circumstances.

Minor variations in embroidery, handwork, embellishment placement, fabric texture, or color are not considered defects. Due to lighting, photography, and different screen displays, actual colors may vary slightly from the images shown on our website.

Items purchased during a sale, promotion, or at a discounted price are final sale and cannot be returned, exchanged, or refunded unless an incorrect or defective item has been delivered.

International orders are not eligible for return or exchange due to sizing or change of mind. If an incorrect or defective item is received, please contact us within 48 hours of delivery with your order details, photographs, and an unedited unboxing video.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer.